Payment Currency: The main currency used on our website is the US dollar (USD). While customers may have the option to view prices in Canadian dollars (CAD) for their convenience, please note that all transactions and checkout processes will be conducted in USD.

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Payment Methods: We accept various payment methods to ensure flexibility and convenience for our customers. Currently, we accept major credit cards, including Visa, MasterCard, American Express, and Discover. We also offer payment through secure online payment platforms such as PayPal and Apple Pay.

Payment Processing: All payments will be processed in USD at the time of checkout. Please note that exchange rates may apply if you are using a payment method denominated in a different currency. Your bank or credit card provider may apply conversion fees or additional charges, which are beyond our control. We recommend contacting your financial institution for more information regarding any potential fees.

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SHIPPING

At Petafun, we strive to provide our customers with the best possible shopping experience, which includes fast and affordable shipping.
 

We offer free shipping on all orders over $50 within the United States and Canada. Orders under $50 will be charged a flat shipping rate of $4.99. We currently do not ship internationally or to PO Boxes.

Orders are typically processed and shipped within 48 hours of receipt. We use a variety of shipping carriers to ensure timely and efficient delivery. Once your order has shipped, you will receive a shipping confirmation email.

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Please note that shipping times may vary depending on your location and the shipping carrier's delivery schedule. Estimated delivery times are provided at the time of checkout and may be subject to change due to unforeseen circumstances, such as weather delays or carrier disruptions. Most orders usually take 7 -21 days to arrive.

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Limited Partner Fulfillment and Shipping Disclaimer:

At Petafun, we want to provide complete transparency regarding our fulfillment process and shipping procedures. We have carefully selected a network of limited partners who fulfill orders on our behalf, ensuring that our customers receive high-quality pet products.

Please note that we do not manufacture the products available on our website. Instead, our limited partners, who have been chosen based on their product quality and manufacturing practices aligning with our values, handle the fulfillment process. They are responsible for packaging and shipping the products to you.

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We strive to provide shipping tracking information for your orders whenever possible. However, there may be instances where tracking information is not immediately available. When the tracking number is available, we will share it with you as soon as possible so you can track your order's progress and estimated delivery date.Otherwise, please don't hesitate to contact our customer support team, and we will gladly assist you with any questions or concerns regarding the status of your order.

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Most of our products are shipped from our partners' warehouses located in the United States or Canada. However, we also work with vendors who ship products from Europe and Asia. This variety in shipping locations may impact delivery dates, especially if a product is not available in the warehouses within the United States or Canada. In such cases, our partners may ship the product from their other warehouses located across the globe to ensure its availability to you.

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We understand the importance of timely delivery and will make every effort to provide accurate shipping estimates. However, please keep in mind that international shipping and customs procedures can occasionally cause delays beyond our control. We appreciate your patience and understanding in such situations.

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Thank you for choosing Petafun as your trusted source for high-quality pet products. If you have any further questions or require additional information, please do not hesitate to reach out to us at  support@petafun.com. We are here to provide you with exceptional customer service.

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